![]() This should reinstall MSP Remote Support.ĭeleting the registry keys described in this section will force Splashtop to reinstall MSP Remote Support upon the next connection attempt. When the uninstall process completes, initiate a new Splashtop connection to an endpoint.Run the tool and choose to uninstall MSP Remote Support by Splashtop.Download the Splashtop Client Cleanup Tool.You can either use the Splashtop Client Cleanup Tool or remove the registry keys associated with Splashtop. To resolve this issue, you must reinstall the MSP Remote Support client that Splashtop uses. When you try to use Splashtop to connect to an endpoint, you receive the following error message: "Splashtop Error: "Please make sure your computer is on and Splashtop Streamer is running on your computer." Resolution Click here to see how to initiate a remote connection.Splashtop Error: "Please make sure your computer is on and Splashtop Streamer is running on your computer." Issue Splashtop is now your default remote access. From Admin (on the sidebar), click Settings. To set Splashtop as your default remote access:ġ. Note: You can also try to remotely connect to an offline device from the Agent Console by navigating to Devices > Your Device > Connect. Click Connect to try and establish the remote connection despite the device appearing offline. Note: This option will only be available for Windows devices.Ģ. When this happens, you can try to bypass the agent and remotely connect to the device directly via Splashtop. Occasionally, the Atera agent may appear to be offline under certain network conditions. To attempt to connect to an offline device: You are allowed a maximum of two concurrent remote sessions per technician on Pro, while the Growth and Power licenses are unlimited in this regard (connecting simultaneously to the same device in Atera is not possible via Splashtop). ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |